Why support Mangers are never the Fall Guys and only Production and Operation Guys are blamed
Why Production and Operation guys cannot always be the fall guys………..what about support departments
1 Why some companies simply fail to take off with a heavy support system ?
• First generation systems.
• Second generation people.
• Third generation concept.
• Fourth generation computers.
• Fifth generation aspirations.
• Inefficient Method
• Bad Working Conditions/ support system
• Unsafe Practices /safety kits not available
• Penny-wise Pound Foolish Policies
• Absence Of pride In our own product/services
• Grasshopper sales policies
• Honest wrong beliefs
• Rigid perceptions
• Lack Of scientific management
2. What is missing?
• System Department for defining Processes and training for Quality working . Training & Education
• Trained and expertise workforce in Production /Operation
• Root Cause Analysis for failure of Operation and its remedial measures
• Efficient Marketing Management
• Total Quality Management Creativity Techniques in Operation and Production
• Re-engineering
• Just In Time Inventory Material and procurement process
• Scrap Reduction
• HR facilitator support
• Timely Financial Support
3. How Manager are responsible for it
FACTORS FREQUENCY (%)
Human Related Factors 36.34
Communication & 27.05
Control Process
Structure Related 13.66
Resource Availability 7.92
Equipment & Machinery 9.02
Related
Others 6.01
4 As senior manager where we can all focus
Ability = Knowledge x Skill
Motivation = Attitude x Situation
Potential = Ability x Motivation
Human
Performance
Organisational = Human Performance
Productivity x Resources
