Why customer run away ?

Why customer run away ?

1. Die 1%
2. Move away 3%
3. Other finds 5%
4. Competitive reasons 9%
5. Project dissatisfaction 14%
6. Because of an attitude 68%
of indifference towards
the customer by some of
your employees.

I have noticed that customers get cheesed off if nobody answers to the tele call esclations. All operation and production team in an esclation matrix must follow customer call. That is very important even if you cannot do much an assurance will win you some more time and his faith.