De freezing the Frozen Support system to Operations

Monthly Review of Support departments to Projects, production and Operations


Scope of Review : Support of all departments

Purpose : Review of immediate concerns in month of March

System: Understand the current practices of support to Projects in terms of training, formulating Standard operating Procedures, Number of quality engineers trained, Sites visited to conduct quality classes to teams


Commercial: Understand the current practices of support to projects in terms of delivery of tools and material to projects

Sales: Understand the current practices of support to projects in terms of sales orders and details of new customers

HR: Understand the current practices of HR support to projects

Financial: Review of pending requirement’s of laptops and tools

Representatives : HODs, PM/DMs, GM and Convener


Agenda :

System Department
Activities intended to produce creation of knowledge, organization of knowledge, and/or application of knowledge with Number of Standard operating Procedures formulated under ISO 9000 and six sigma procedure


Activities intended to elicit educational change in a learner or group of learners in technician and engineers category

Activities other than instruction, but responding to a
Project need or solving a project problem as a system support in terms of quality


ERP activities



Purchase/ Department
List of suppliers /Vendors Pan India

Purchase procedure and transportation to site

Procedure of PO from vendor

Finalization of vendor

Time bound delivery to TSP site


Commercial Department
Method of PO form customer for sites

Pending PO details in TSP and TI

Vendor rate finalization for Indus and Tower vision and TI

Collection details pending


Sales Department
Role of EM and SPOC and duties and monitoring mechanism

No of sites/new customers given to Operation in Qtr

New customer development in projects

Confirmed business from new and old customers



HR department
Account opening delays

Interface with Operation in routine issues

Recruitment under Operation direction till PM
And above PM under management

Rewards and Incentive policy

Appraisal duration



Fin Department
Lap top/Tool/MACHINE funding for Mar

Fund position to do new business


PM/DM
List of any other issue with specific site/WORK and technician that was suffered due to any dept so that it should not be repeated